Privacy Policy
Your privacy is important to us. This policy outlines how we collect, use, and protect your personal information, specifically your phone number and email address, during the booking and stay process for our short-term rental properties. Please read this policy carefully to understand how your information is handled.
Information We Collect
When you book a stay with us, we collect the following personal information:
Name & Phone Number: Collected to contact you for customer support, emergencies, and to provide essential information related to your stay.
Email Address: Collected for booking confirmations, sending receipts, providing important updates, and sharing relevant information about your stay.
How We Use Your Information
The personal information we collect is used solely for the following purposes:
Customer Support & Emergencies: We may use your phone number and email to contact you if urgent issues arise or to provide you with assistance during your stay.
Stay-Related Communication: We use your email address and/or phone number to send booking confirmations, check-in/check-out instructions, property details, and other important information related to your stay.
Information Sharing
We respect your privacy and do not sell, rent, or share your personal information with third parties for marketing purposes. Your information is only shared under the following conditions:
Service Providers: We may share your information with trusted third-party software services necessary to manage bookings, facilitate communication, and operate our business. These service providers are contractually obligated to keep your information secure and only use it for the purposes of delivering their services to us.
Legal Requirements: In rare cases, we may be required to disclose your information to comply with legal obligations or respond to lawful requests from public authorities.
Data Security
We take reasonable measures to protect the security of your personal information. We use secure systems and third-party software to ensure your phone number, email, and other personal data are protected from unauthorized access or disclosure.
Your Rights
You have the right to access, update, or request the deletion of your personal information at any time. To exercise these rights or if you have any questions or concerns about our privacy practices, please contact us at info@stayredamo.com or 504-408-0855.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically for the latest information on how we handle your data.
By booking a stay with us, you acknowledge that you have read and understand this Privacy Policy, and that you agree to opt-in to phone, text, and email communication with Stay Redamo as outlined above.
If you have any questions, please contact us at info@stayredamo.com or 504-408-0855.